(Senior) Account Manager (M/F/D)

Imagine a world where life-saving medicines and vaccines reach those who need them most, faster and more safely. At EXTEDO, this is not just a vision - it's our daily mission.

We are driven by the profound responsibility to ensure that every treatment, every cure, and every vaccine reaches patients without unnecessary delays. Our work empowers health authorities and pharmaceutical companies around the globe to navigate the complex regulatory landscape with confidence, knowing they have a trusted partner in the life science industry for managing and streamlining regulated information at every step of the pharmaceutical product lifecycle. With over 25 years of innovation, 100+ employees, and 20+ nationalities, EXTEDO stands as a leader in Regulatory Information Management (RIM).

As a (Senior) Account Manager, you will own and drive revenue growth within a defined territory and customer portfolio. You will act as a trusted advisor to customers and prospects, helping them solve complex regulatory and business challenges through EXTEDO's software and services.

• Drive new business acquisition and develop existing customer relationships
• Identify and qualify opportunities across pharmaceutical, biotech organizations and agencies
• Manage complex B2B software sales cycles from first contact through contract negotiation and closing
• Collaborate closely with Consulting, Product Management and Customer Success
• Build and maintain a healthy sales pipeline and accurate forecasts in CRM
• Represent EXTEDO at industry events, conferences and customer meetings
• Bring customer insights into the organization to continuously improve our solutions and offerings
• Build and maintain trusted relationships with key customer stakeholders
• Conduct regular business reviews with customers to understand evolving business needs
• Act as the primary commercial escalation point for customer concerns and critical issues and coordinate them internally

• Minimum 5 years of experience in enterprise software sales, solution sales or consultative B2B sales
• Experience within Life Sciences, Regulatory Affairs, Quality Management, Clinical, Medical Device, Compliance or related industries
• Proven success in managing complex sales cycles and achieving revenue target
• Ability to engage and influence both business and technical stakeholders
• Strong communication, negotiation and presentation skills in English; additional European languages are an advantage
• Experience working with CRM systems and sales forecasting
• Proven experience managing strategic or enterprise customer accounts
• Demonstrated ability to navigate complex customer situations and commercial escalations